Contact support

This form is the way to reach us. One person reads every message. Choose what it is about and the form asks for what that answer needs — nothing else.

What is this about?

The report I paid for did not arriveWe look the purchase up and send the file again. Asks what identifies it.A refund, or a charge I do not recogniseWe look the purchase and the payment up. Asks what identifies it.A general questionAsks for your message only.A privacy requestSee, correct or delete information we hold about you. Asks for your message only.

Your message

What happened, and what you would like us to do.

Please leave the property address out. We do not need it, and we would rather not hold it.

Where we should reply

We use it to answer this message, and for nothing else.

We reply to the address above, within 24 to 72 hours.

Before you send

What a refund is for: A refund is for one thing: our system not getting you the report you paid for. If a report fails to produce, we retry the same report at no extra charge; if the download never worked, we refund that report's share of the purchase.
How we settle it: Our delivery record shows whether the whole file was sent, so you never have to prove that it wasn't, and anything short of the complete file counts as not delivered.
If you switched browser or device: Your purchase is linked to the browser you paid in. We can't re-send a file to a browser that no longer holds the cookie, and we can't rebuild a report from figures we never kept; if the report was never downloaded, that is a refund.
What we do with this message: It is emailed to one mailbox, which one person reads, and the reply comes from there. We keep it only as long as we need it to answer you and to have a record of what was asked.
Your rights: Nothing here limits rights you have under consumer-protection law that can't be limited.

What identifies your purchase